Terms and conditions of use of Huard et Compagnie’s website

Please take a few minutes to read and fully understand these terms and conditions of use of Huard et Compagnie’s website (“Terms and Conditions”). Use of Huard et Compagnie’s website is governed by these Terms and Conditions and your use of the huardetcompagnie.com website constitutes youracknowledgement and agreement to be bound by these Terms and Conditions.

These Terms and Conditions apply to all sales made to you via the www.huardetcompagnie.com website.

Orders

Orders may be placed over the internet at www.huardetcompagnie.com

Product availability

All orders are processed from our store; in-stock products are normally shipped within 2 days. Products that are not in stock will be ordered from our suppliers and may take longer, but this information will be communicated to you by email before invoicing. Huard et Compagnie cannot be held liable for any shipping delays.

If a product is no longer available from our suppliers, the customer will receive notification by email or by telephone.

Products are available in Canada only.

Modification or cancellation of your order

You may cancel your order at any time before it has been processed by emailing service@huardetcompagnie.com. However, once the order has been shipped, it can no longer be cancelled. Please refer to the "Returns" section on this page for return procedures.

Upon reception, please check the contents of your order to detect any damage that may have occurred during shipping. Carefully examine the packaging as well as the package contents.

If the contents are damaged, accept the package while noting the damage on the delivery stub along with the date and a signature. The delivery person should also sign the delivery stub and leave you a copy for your records. Immediately notify Customer Service at service@huardetcompagnie.com.

Pricing

Prices displayed on Huard et Compagnie’s website are in Canadian dollars, before taxes, assembly and shipping fees are applied. The total amount is due and payable when you place your order. Articles on sale or in promotion are final sales.

Huard et Compagnie reserves the right to modify the retail price of its products at any time without prior notice.

Shipping

Currently, all shipping fees apply to Canada only.

Tracking your order

Once the order has been filled and shipped, you will receive an email from Canada Post indicating the shipping status of your order, including a tracking number, along with a link to access the tracking website. You can track your parcel on the following website:

Canada Post: www.canadapost.ca

Shipping fees are not applicable to oversize items, such as large furniture.

Cancellation

An order may occasionally be cancelled for various reasons, such as non-availability of a product, difficulty in processing personal information concerning payment, inability to deliver to a given address. In such cases, you will be notified as soon as possible.

Delivery procedures and services

Our shipping is handled by a transport company or by the postal service. Therefore, we cannot be held liable for delays, additional fees or information mistyped by the buyer.

Canada Post expedited parcel service delivers to all large Canadian cities within 3 to 5 days and up to 10 days for rural areas. This service is also available for postal boxes and outlying areas, as well as for all commercial addresses such as a postal service. If no one is present at the destination address to accept the package, a delivery notice will be left at the door with information on where and when your parcel can be picked up at the post office. Postal service outlets are easily accessible due to extended service in the morning, evening and on Saturdays; the package is kept for 15 days before being returned to Huard et Compagnie. Please ensure that you have photo identification when you pick up your parcel. Your parcel is insured in its entirety and is easily traceable by using the tracking number you receive by email from Canada Post (www.canadapost.ca).

If you prefer to use another delivery service, please contact Customer Service by email.

Payment

All orders from Huard et Compagnie’s website must be paid by credit card. We accept VISA and MASTERCARD.

Delivery

Two days should be allowed for processing in-stock items at our warehouse. On average, one to three days must be added for shipping. Huard et Compagnie can in no way be held liable for late delivery due to out-of-stock items or transportation problems.

We will only process orders that can be delivered via ground shipping. 

Shipping fees are determined according to rules that consider the volume, mass and number of articles and/or the order total.

Shipping is at a flat rate of $8 per order or is free for orders over 75$.

Huard et Compagnie cannot guarantee the consolidation of separate orders. It is the customer’s responsibility to combine orders to save on shipping fees.

Huard et Compagnie reserves the right to refuse to process any transaction for which the shipping fees charged are considerably less than the actual fees. Huard et Compagnie will contact the customer to discuss the possibilities and alternatives or will simply provide a full refund.

Huard et Compagnie cannot be held liable for any errors or extended delays by a third party (i.e. the carrier).

Returns

Refund or exchange of items within 20 days following the receipt of your order. Proof of purchase and original packaging are required. Refunds are issued using the same method of payment as the original payment. Any item reduced is considered a final sale. Purchases can be returned in person at any store location. Upon receipt of returned products, a refund will be issued to the credit card charged by Huard et Compagnie. Please note that shipping fees are not refundable. For any return, a customer service associate will be happy to guide you through the procedure. Call us at 418-748-4042. For a return, send us your shipment at out store with the original receipt at :

Huard et Compagnie
350 3e rue,
Chibougamau, (QC)
G8P 1N5

Legal notice

In this document, the term “website” includes Huard et Compagnie's website and all the applications it contains (extranet, mail system and all other related applications).

This website is provided to users subject to certain Terms and Conditions. Use of this website and its applications signifies your acceptance of these Terms and Conditions.

Miscellaneous rights

Huard et Compagnie is the owner of this website. The contents of this website and its applications are provided for information purposes. All information provided by a member of Huard et Compagnie's personnel, or by a third party authorized by Huard et Compagnie to provide such information, shall take precedence over the information contained on this website. If you do not agree with one or more of the general terms and conditions for use of this site mentioned on this page, please do not use this website. Huard et Compagnie cannot be held liable for any damage resulting from use of the website.

Huard et Compagnie reserves the right to close the website at any time, without prior notice.

Copyright 

This website and all its contents may only be used for personal and non-commercial purposes. You may copy, download or print materials from this website for your own personal and non-commercial use.  Huard et Compagnie is the sole owner of all intellectual property rights relating to contents downloaded from the website. Any use including, without limitation, reproduction, modification, publication, distribution, transfer, or creation of derivative works of the contents of this website is strictly prohibited without prior written consent from Huard et Compagnie. You agree to indemnify, defend and save harmless Huard et Compagnie from any unauthorized use of the contents of this website.

Liability

Huard et Compagnie disclaims all liability for any damage which may result from any action based on information contained in this website, and for any damage resulting from disclosure of personal or confidential information transmitted from the Internet.

Huard et Compagnie takes no responsibility for website contents in the “Links” section of the website. Should you choose to access these sites, you do so at your own risk. Links on this website are not endorsed by Huard et Compagnie and are provided solely as a convenience to you.

Huard et Compagnie will not compensate or indemnify any user of this website.

Warranty disclaimer

This website and all its contents are made available to you on an “as is” and “as available” basis. Huard et Compagnie does not make any warranty of any kind, express or implied, with respect to the contents of this website, and all implied warranties of merchantability, title, non-infringement and fitness for a particular purpose are hereby disclaimed. Use of this website is at your own risk. Huard et Compagnie shall in no event be held liable for any damage to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on huardetcompagnie.com or your downloading of any material, data, text, image, video or audio from huardetcompagnie.com.

Security

We guarantee the security of all transactions carried out through our website. All information that is submitted is encrypted, and cannot be read during the transfer of data to your financial institution. Therefore, you can enter your name, full address, and credit card number in complete security.

Thanks to our secure  SSL256bit gateway, all transactions carried out through the Huard et Compagnie website are secure.

Like being at the bank!

The Paypal secure payment solution is certified, and is used to carry out secure transactions in real time using a credit card, debit card, or smart card. The Paypal secure payment solution meets industry standards and provides the highest possible level of security.

Encryption 

Encryption is a technique that is designed to ensure the security of transactions carried out through a public payment system, such as those made through the Internet. The purpose of encryption is to scramble the information in such a way that the original message cannot be deciphered in whole or in part.

Encryption “locks” access to the information, and the intended recipient of the message is the only one who holds the key that is required to unlock it.

 All rights reserved